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Renee Nguyen, a mother of two in Casco, says that the appropriate busline account her 8-year-old babe Tien receives hasn’t appear two weeks in a row. (WGME)



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CASCO (WGME) — Renee Nguyen, a mother of two in Casco, says that the appropriate busline account her 8-year-old babe Tien receives hasn’t appear two weeks in a row.



“For the aftermost two weeks I’ve been told, ‘Sorry we can’t get her a ride,’ after any booking or what accept you. Aloof we can’t get her a ride,” Nguyen said.

The account is run through Maine’s Department of Bloom and Human Services, and provides busline to bodies with appropriate needs.



“My babe has autism, and she uses the account to go to her accent analysis and activity analysis classes,” Nguyen said.

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She says the classes advice Tien with added than aloof words.

“They appearance her the types of foods she can eat, because she is a captious eater. She didn’t alike apperceive how to comedy with toys until two years ago, it took her until aftermost year to be absurd trained,” Nguyen said.

She says the busline account is a allotment of a accompaniment run program.

“It’s one of the few allowances she gets from the Katie Beckett Program, a affairs that helps accouchement with appropriate needs in the accompaniment of Maine,” Nguyen said.

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That affairs included busline groups like Logisticare, which Nguyen says is accepting problems award drivers.

“They didn’t alike abolish [Wednesday’s] ride until [Tuesday] evening. They told me that they alleged every disciplinarian in the breadth and no one was able to do it,” Nguyen said.

Nguyen says she needs the affairs to alpha assuming the job they’re meant to do.

“I couldn’t brainstorm the blazon of accent this would account addition with assorted kids [with appropriate needs]. Supporters charge support. We can’t be there to do everything. We accept jobs, we accept lives, and if I don’t accept that adeptness to get her to therapy, we are activity ten accomplish backwards appear allowance her,” Nguyen said.

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Logisticare issued a account to CBS 13:

We accept advised the contempo issues accomplished by Ms. Nguyen and apologize for the absent medical appointments. At LogistiCare, every affiliate and ride affairs and we are carefully analytical our operations for improvements.

We accept auspiciously completed added than 95 percent of the member’s absolute trips back we began application Ms. Nguyen, however, we had account failures on two contempo trips. We booty all account failures actively and our aggregation is committed to absolute the affair and accouterment timely, compassionate service.

If any affiliate adventures issues, we animate them to acquaintance us immediately. We action assorted means by which they can do that: anon on our WeCare anatomy online, by calling the buzz cardinal assigned to their alone bloom plan or by emailing us at [email protected] The eventually we are fabricated acquainted of an issue, the added finer it can be resolved.

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