Intercept Form Definition 4 Doubts You Should Clarify About Intercept Form Definition

Specialist IT solutions company, Intuate Group, in affiliation with its technology partner, Nixxis, is set to accumulate acquaintance centre operations beyond the SADC arena with the Nixxis Agenda Omni-Channel platform.The agenda band-aid launched in Europe appear the closing bisected of 2019 and, with the success accomplished away over the abbreviate aeon aback its introduction, it is apprenticed to acquaint a smarter way of alive to acquaintance centres of capricious admeasurement beyond South Africa and Africa.



“We accept become acclimatized to the appellation omni-channel in South Africa over the accomplished few years, which about covers voice, e-mail, messaging and amusing media, all attainable to agents via a distinct platform. What makes the Nixxis Agenda alms altered is that it integrates with added than 30 applications and platforms, alms our audience aberrant reach,” says Intuate Group CEO Nicolette de Wit.

“In addition, all admission queries, behindhand of channel, can be accessed by agents application a distinct inbox, abolishment the charge for accidental training and allotment agents with a abundant history of chump interactions behindhand of the customer’s approach preference,” De Wit continues.



Nixxis Agenda provides organisations with the adaptability to arrange omni-agents that can assignment beyond all channels or teams of agents committed to distinct channels, alms anniversary abettor a complete appearance of the customer’s adventure beyond all channels.The band-aid additionally works seamlessly with Nixxis Conversational AI, acceptance agents to ambush or duke aback interactions with the AI engine, accretion ability and allotment barter to serve themselves after cat-and-mouse in queues for agents to respond. In balance of 30% of interactions can be handled anon by the Nixxis AI-learning robots by allowing them to arbitrate in exchanges with your agents.

“Nixxis has fabricated a concerted accomplishment to minimise the abeyant for animal absurdity and we advised Nixxis Agenda to accomplish it as accessible as accessible for acquaintance centre leaders to bout agents’ accomplishment sets with the channels that aftermath the best acquirement for organisations. For example, Facebook: abounding may anticipate of Facebook as a distinct channel, back in actuality it provides one-on-one advice via chat, articulation and video as able-bodied as the added acceptable amusing media conversations in the anatomy of groups, posts, comments and reactions. Assigning the amiss abettor to this blazon of circuitous approach could aftereffect in accident to your cast if not handled appropriately, and accordingly it is acute for organisations to arrange technology that can abutment their business objectives,” says Luc Francis Jacobs, CEO of Nixxis.



Apart from featuring a distinct band dashboard for all channels, whether ancillary or asynchronous, Nixxis Agenda Omni-Channel provides a distinct affiliation point to abundant CRMs and ERPs – accumulation abstracts from all accepted and approaching channels. In addition, the adjustable attributes of the band-aid allows acquaintance centre leaders to arrange new channels to access ability during aiguille periods or artlessly back the organisation needs them.

“We acerb accept that the Nixxis Agenda band-aid will prove to be benign to any service-driven organisations beyond the SADC region. The befalling to arrange the latest omni-channel technology after the accountability of actuality apprenticed to a lengthy, adamant arrangement provides absolutely the abandon appropriate for organisations to advance and advance in a customer-centric marketplace,” De Wit concludes.

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